This policy explains when you can cancel, when you get money back, and where it goes.
In short
- Cancel before processing starts and you get everything back.
- If JobWorks cannot do your application, you get everything back.
- Government fees already paid to the government follow that department's rules.
- Approved refunds are made within 7 working days.
1Where your refund goes
| Who paid | Refund goes to |
|---|---|
| A customer who applied themselves and paid JobWorks online | The same payment method (UPI, card or bank) |
| A customer who applied through an agency | The agency's JobWorks wallet; the agency settles with the customer, including its own fee |
| An agency | The agency's JobWorks wallet |
| A service provider (plan fee) | The original payment method, when the registration is rejected at the check |
2Full refund
- You cancel before JobWorks starts processing the application.
- JobWorks cannot do the application (for example, the service is not available for your case).
- You were charged twice, or paid but no application was created.
- A service provider's registration is rejected at the check.
3No refund
- Government fees once paid to the government: the department's own refund rules apply.
- Our service charge, once the application has been submitted on the government portal.
- When a department rejects an application because of wrong details or documents given to us.
- A service provider's plan fee for a month that has started.
4How to cancel
- Customers: in the JobWorks app (Help, then Talk to us), or ask your agency.
- Agencies: raise a query on the application in the portal.
- Unfinished applications are closed automatically after 6 months.
5How long it takes
We decide on a refund request within 3 working days and pay an approved refund within 7 working days. Banks may take a few more days to show it.
6Questions
Ask in the app, or contact support@jobnworks.com or 8888 457 953. Unresolved complaints go to our Grievance Officer (see the Privacy policy).