Refund & Cancellation
Policy for Partner Agencies
1. General Principles
Because JobWorks facilitates government and third-party services (UIDAI, EPFO, Insurance, etc.), we adhere to the refund rules of the respective departments. Most government fees are non-refundable once the application is successfully submitted to the respective department's portal.
2. Cancellation Policy
Pre-Processing Cancellation
Applications can be cancelled only if the status is "Draft" or "Pending Upload." Once the transaction is initiated and payment is moved to the government gateway, cancellation is not possible.
Automatic Cancellation
Applications with incomplete documentation for more than 15 days will be automatically cancelled. In such cases, the commission will not be awarded.
3. Refund Eligibility
| Scenario | Refund Status | Commission Status |
|---|---|---|
| Technical Failure (Money deducted but application not filed) | Full Refund | Reversed |
| Govt. Rejection (Due to incorrect docs by Agency) | No Refund | Reversed |
| Duplicate Payment | Refund to Wallet | N/A |
| Wallet Top-up | Non-Refundable* | N/A |
*Wallet balances can only be used for services and cannot be withdrawn back to bank accounts unless the agency account is being permanently closed.
4. Commission Handling in Refunds
Since commissions are deducted upfront, the following applies in the event of a successful refund:
- If the net payment is refunded to the agency, the agency must account for the commission they already retained from the customer.
- In case of fraudulent transactions, JobWorks will recover the upfront commission from the Agency’s future earnings or wallet balance.
Need a Refund?
Refund requests must be raised via the Support Ticket section in your partner dashboard within 48 hours of the failed transaction.
Processing Time: 5-7 Working Days
Refund Mode: Original Source / Partner Wallet