How can we help?

Open the JobWorks app (sign in with your mobile or email and a PIN), choose the service, fill in the form, add photos of your documents and pay online. You see the price before you pay.

The government portals take answers in English only. The screens are in मराठी, हिंदी or English, but type every answer in English.

In the JobWorks app under Applications, or with Track my application (application number and mobile). If you applied through an agency, they also send you a tracking link on WhatsApp.

Open the app: it shows "JobWorks needs something from you". Type the OTP there. Never give an OTP on a call, SMS or WhatsApp, even to someone who says they are from JobWorks.

When it is ready, it is in My documents in the app. Some documents, such as a passport or PAN card, also come to you by post from the government.

We tell you why and what to correct. When money is to be returned, the refund rules on our Refunds page apply.

Yes. For anyone under 18, a parent or guardian applies and gives consent in the app.

Yes. Ask in the app (Help, then Talk to us) or by email. We send you a copy, or delete it once the law no longer requires us to keep it.