These terms apply to everyone who uses the JobWorks website, app or portal, run by JobnWorks Webtech ("JobWorks", "we"). By using JobWorks you accept them. Sections 4, 5 and 6 add the terms for customers, agencies and service providers.
In short
- JobWorks is a private service. We are not a government department and do not decide on any application.
- You see the price before you pay. Government fees and decisions are the government's.
- Give true details and your own documents (or ones you are allowed to use).
- Give OTPs and passwords only inside JobWorks, never on a call.
1JobWorks is not a government website
JobWorks is a private business that helps people apply for government documents and registrations. We are not part of, or approved by, any government department. The decision on every application belongs to the department concerned.
You can also apply directly on the official government portals yourself. Our charge is for the help, processing and tracking we provide.
2Using JobWorks
- Give true and complete details. Upload only your own documents, or documents you are allowed to use.
- Type form answers in English, as government portals require. Screens can be in मराठी, हिंदी or English.
- Keep your PIN and password secret. You are responsible for what is done with your sign-in.
- For an applicant under 18, a parent or legal guardian applies.
- Do not misuse JobWorks: no forged documents, false identities, attempts to break in, or harassment of staff, agencies or providers.
3What we do, and what we cannot promise
- We prepare and submit your application on the government portal, ask you for anything needed (such as an OTP), and keep you updated until it is done.
- Days shown are estimates. Government offices, portal outages, verification visits and holidays can make it take longer.
- We cannot promise approval. A department may reject an application or ask for more.
4Customers
- Applying yourself: the app shows the total before you pay (our service charge, and the government fee where there is one). You pay JobWorks online and get a receipt from JobWorks.
- Through an agency: the agency is an independent business working with JobWorks. It tells you its own fee, fills in the application, and you check and approve it on your phone before it goes ahead. Your agency answers your questions first; JobWorks steps in if needed.
- Answer requests from JobWorks only inside the app or the JobWorks page we send you. JobWorks never asks for an OTP, PIN or password on a call, SMS or WhatsApp.
- Refunds follow our Refund and cancellation policy.
5Agencies
- Register with true business and KYC details. JobWorks may check them and issue a certificate with a QR code; it stays the property of JobWorks.
- Top up your wallet by QR code and UTR; the JobWorks office verifies each payment. Refunds on applications go back to your wallet.
- For each service, JobWorks sets its base charge and your commission. Any extra fee you add must be entered in the portal and shown to the customer: no hidden charges.
- Get the customer's consent before entering their details, collect only what the service needs, and do not keep copies outside JobWorks.
- Keep location on when you use the portal (see the Privacy policy).
- Forged documents, false details or misuse of customers' data end the agency account and may be reported to the authorities. JobWorks may recover commission paid on such applications.
6Service providers
- Registration needs KYC, documents, a live photo and video, and a paid plan. JobWorks checks every registration and may approve, query or reject it.
- Your plan sets the services you may take and how many applications you are offered each day. Plan fees are monthly and paid in advance.
- Accept an offered application within the time shown, or it goes to another provider.
- You are paid the fee for each application you complete, once JobWorks checks and approves the work.
- Ask customers for OTPs, passwords and documents only through JobWorks. Keep no copies, make no direct deals, take no money from customers, and keep location on while working.
- Breaking these rules can lead to fines, losing the work, and closing the account. The provider agreement you accept when registering applies in addition to these terms.
7Limits of our responsibility
We are not responsible for delays or failures caused by government portals or offices, for a department's decision, or for losses caused by wrong details or documents given to us. Where we are responsible, our total liability for an application is limited to the service charge paid to JobWorks for it.
8Suspending or closing an account
We may suspend or close an account that breaks these terms or the law, or puts customers at risk. You can ask us to close your account at any time; records the law requires are kept.
9Law and disputes
These terms are governed by the laws of India. Please first raise any complaint with our Grievance Officer (see the Privacy policy); if it is not resolved, the courts with jurisdiction over JobWorks' registered office decide.
10Changes and contact
We may update these terms; the date at the top shows the latest version. Questions: support@jobnworks.com or 8888 457 953.